At Digitaist, we are committed to providing you with the highest quality services and products. We understand that sometimes things don’t go as planned, and you may need to request a refund or return. This Refund and Returns Policy outlines our procedures and guidelines to ensure a smooth and transparent process.
Refunds:
Eligibility for Refunds
You may be eligible for a refund if:
- The service provided did not meet the agreed-upon specifications.
- The product received is defective or significantly different from the description.
- You cancel a service or subscription within the allowed cancellation period.
Non-Refundable Items
The following items and services are generally non-refundable:
- Customized or personalized services/products that have been delivered as specified.
- Downloadable software or digital products once accessed.
- Services that have already been completed or are in progress.
Refund Request Process
To request a refund, please follow these steps:
1. Contact our customer support team at [Your Company Email] within [X] days of receiving the service/product.
2. Provide your order number, a detailed description of the issue, and any supporting evidence (e.g., photos of a defective product).
3. Our team will review your request and respond within 3 business days.
If your refund request is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Returns:
Eligibility for Returns
You may be eligible to return a product if:
- The product is in its original condition, unused, and in the original packaging.
- The return request is made within [X] days of receiving the product.
Non-Returnable Items
The following items are generally non-returnable:
- Customized or personalized products.
- Downloadable software or digital products once accessed.
- Products that have been used or damaged after delivery.
Return Request Process
To initiate a return, please follow these steps:
- Contact our customer support team at contact@digitaist.com within 3 days of receiving the product.
- Provide your order number and a reason for the return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 3 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same item, please contact us at contact@digitaist.com within 3 days of receiving the product.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Digitaist
Rupsha Stand Road Khulna, BD
contact@digitaist.com
Or contact here: Click Now
We value your satisfaction and are here to assist you with any issues you may encounter.
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